Bernadette is a skilled coach and Human Resources professional with 25 years experience in the IT and Banking sectors. She has a proven track record of taking major projects to successful completion and inherent in this success has been the development of, and the blending of, systems and people.
Business Experience: As a senior consultant - Provides consultancy, coaching and training support to a range of blue-chip and private business clients in Ireland and the Middle East
Key areas of work include: coaching, performance improvement, leadership, employee engagement & involvement, organisational change & change management, management development, personal effectiveness and team development As an HR Development manager for Bank of Ireland Life part of Ireland’s largest bank - Provided internal consultancy and project management services on all aspects of training and development for a 1200 strong staff to ensure HR initiatives were aligned with the strategic objectives during the merging of two companies with different cultures and identities.
This included: Developing an approach to management training and development that ensured best practice industry standards in management learning to current and potential managers, Designing, developing and implementing Training Needs Analysis tools to study strategic and management needs and job skill and competency needs which helped assure the alignment of individual department training plans with overall company objectives, Developing and implementing Engagement, Personal and Career Development programmes & Implementing feedback initiatives including staff surveys, 360 degree feedback and performance planning and review which ensured constructive, sensitive feedback and coaching for both management and staff – i.e. increasing the retention of knowledge capital in the business As IT Project Manager for New Ireland Assurance Managed many projects including the full upgrade and integration of the Human Resources and Training systems.
Qualifications: BSc degree - Computer Science (with distinction) Trinity College, Dublin, Certified NLP Practitioner and Member of the American Board of NLP, Diploma in Life, Business and Executive Coaching – Irish Lifecoach Institute, Certified PRINCE2 Project Management Practitioner, Certified Facilitator ‘7 Habits of Highly Effective People’ – FranklinCovey & Certified Facilitator ‘Great Leaders Great Teams’ - FranklinCovey