Colette has a proven track record in Sales and Customer Service Management combined with training, coaching & leadership skills gives Colette the ability to deliver with a high degree of credibility and confidence
Previous positions include: Telesales Manager at Thames Valley Auto Trader, Training Manager for National Auto Trader magazines, Call Centre Manager at Legal & General Direct and Regional Manager at Parcelforce
Colette’s qualifications include Diploma in Training & Development – IPD
Certificate in Management – Reading University / NLP Practitioner Colette’s training style is energetic and upbeat, motivational, interactive sessions. Learner-centred rather than Trainer-led. Uses variety of training methods including role play, games and exercises. Practical rather than theoretical
Colette’s client list includes and is not limited to:
Diners Club, Bank of Cyprus, Lloyds of London, Legal & General, Cornhill, ABN Amro, Nationwide Building Society, American Express, Thomson Reuters, Computer Associates, Viglen Computers, Sage Software, Phase Forward, NHS, BUPA, Hitachi, Cisilion, Veritas, Symantec, Softcat, West Bromwich Building Society, Bytes Technology Group, Fidessa, Nvidia, Sungard Solutions, , Q Associates, Interactive Data, SAS, AMD, Mars, Parcelforce, Norbain, Gillette, Plantiflor, Asset Co, Excess Baggage, Clifford Chance, Valpak, Cushman & Wakefield, Staples, Triumph, Iron Mountain
Colette’s areas of expertise include and are not limited to:
Customer Care: Handling complaints, Delivering Service Excellence
Sales: Telemarketing, Telesales, External Sales, Account Management, Selling through service
Leadership: Supervisory Skills, Introduction to Management, Appraisal Skills, Recruitment Skills, Coaching, Performance Management
Personal: Presentation Skills, Time Management, Train the Trainer,
Development: Assertiveness, Customer Care, Communicating With Impact, Negotiating Skills, Image & Self Esteem, Running Effective Meetings. Successful Interview Skills