Thomas has a career background in leadership, sales and customer care. He has translated his real world experiences into training, consultancy and leadership development. Direct yet diplomatic in his approach, he always seeks to find solutions that meet client’s needs. He takes a strong values and principles approach to all his work.
He is an effective communicator at all levels of an organization, both in written form and in verbal communication. He is experienced at platform speaking, and in chairing conferences.
He has vast experience of leading sales and customer care teams as well as designing and delivering training and facilitation for organizational improvement, unlocking strategic opportunities and solving complex organizational problems.
With a strong track record of international success in customer service and retention, business consulting, sales management, franchising, and training development, Thomas is experienced at working at all levels in organizations and across a range of functions. He has direct experience of many cultures around the world having lived in Australia, Switzerland and the UK. Most recently he has been working in the Middle East, raising the standards for sales and customer care.
His work centers on performance motivation improvement and innovative approaches, with both individuals and teams. He also has considerable experience of Project management, developing leadership skills and delivering customer care programs focusing on competencies, vision, acquisition, loyalty, satisfaction and retention.