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DYEI - Developing Your Emotional Intelligence
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Overview
Emotional intelligence may be the key attribute that distinguishes outstanding performers from those who are merely adequate.
The way in which managers and supervisors manage their resources is critical to their personal success and the success of their organizations. Many managers are experts in technology or sales but do not have the Emotional Intelligence to manage or lead effectively.
The program is geared to initially giving the delegates an understanding of what Emotional Intelligence is and the key areas of focus necessary to develop their relevant skills:
- Self awareness – developing this across a range of areas
- Motivation – personal and team motivation
- Empathy – how to achieve maximum impact in our communication with others, colleagues, team members, reports , customers or suppliers
- Social Skills – how to lead effectively through persuading others to do what we want them to do because they want to do it
At all stages the delegates will be encouraged to consider how best to implement the learning back in the workplace through experiential activities.
Learning Outcomes:
After Completing this program, participants will be:
- To understand what EI looks like in the work place and its value to individual leadership and to the Organization
- Appreciate the Importance of Emotions and Emotional Intelligence to Effective Leadership
- Diagnose the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence in Leaders, Individual Contributors, Teams, and Organizations
- To have a good understanding of the concept of EI and its five elements.
- Increase their Level of Emotional Intelligence in the five areas.
- Apply the Principles of Emotional Intelligence to Key Leadership Activities
- Increase the Emotional Intelligence of Your Peers, Direct Reports, Upper Managers, Teams, and Entire Organization
- Great self- motivators.
- Able to motivate their followers and co-workers like the great leaders.
- Able to answer the critical question of “How do you expect us to follow you, when you don’t even say good morning”.
- To have a good understanding that EI can be measured (EQ) but unlike IQ can be worked on and improved
- To audit current work relationships leading to opportunities for improvement
- To have practice in applying EI skills through role-plays and receiving feedback
- To plan a strategy and action plan for improving their EI back at work
- Emotions in the workplace:
- Learning Emotional Intelligence:
- The 5 Dimensions
- The 25 Competences
- Personal EQ Dimensions
- Self-awareness
- Self- Regulation
- Motivation
- Social EQ Dimensions
- Empathy and social awareness.
- Social Skills in leading the emotional states of individuals and teams
- Triggers:
- “The Straw that broke the Camel’s Back”
- What are they?
- How to identify your and others’ triggers.
- How to deal with triggers.
- Leading Yourself in an Emotionally Intelligent Way
- Techniques to achieve greater self-awareness, self-control, and self-motivation
- Demonstrate greater self-awareness
- Practice greater self-regulation
- Exhibit greater self-motivation
- Diagnose the negative consequences of unmanaged emotions and low emotional intelligence to your personal effectiveness
- Building Relationships in an Emotionally Intelligent Way
- Describing the Importance of Emotional Intelligence to Building Good Relationships
- Increasing Your Level of Social Awareness (Empathy)
- Applying the Principles and Practices of Emotional Intelligence to Building Trusting Relationships
- Diagnosing the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence to Your Relationships
- Leading in an Emotionally Intelligent Way
- Describing the Importance of Emotional Intelligence to Good Relationships
- Increasing Your Level of Social Awareness (Empathy) and Your Skills in Managing the Emotional State of Others
- Applying the Principles and practices of Emotional Intelligence to Key Leadership Situations and Activities:
- Creating an Inspiring Vision
- Making and Announcing Tough Decisions
- Delegating difficult or unpleasant tasks and responsibilities with flare.
- Influencing and Inspiring People Who Are Fearful, Reluctant or Resistant
- Confronting Difficult Behaviour and Poor Performance Tactfully
- Diagnosing the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence to Your Relationships
- Guidelines to implement EQ in the workplace- The 7- steps Plan
- Leadership Effectiveness, the EQ way.