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DYEI - Developing Your Emotional Intelligence
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Overview
Emotional intelligence may be the key attribute that distinguishes outstanding performers from those who are merely adequate.
The way in which managers and supervisors manage their resources is critical to their personal success and the success of their organizations. Many managers are experts in technology or sales but do not have the Emotional Intelligence to manage or lead effectively.
The program is geared to initially giving the delegates an understanding of what Emotional Intelligence is and the key areas of focus necessary to develop their relevant skills:
- Self awareness – developing this across a range of areas
- Motivation – personal and team motivation
- Empathy – how to achieve maximum impact in our communication with others, colleagues, team members, reports , customers or suppliers
- Social Skills – how to lead effectively through persuading others to do what we want them to do because they want to do it
At all stages the delegates will be encouraged to consider how best to implement the learning back in the workplace through experiential activities.
By the end of this program, participants will ...
- Understand and control emotions, and recognize and respond to those of others
- Understand that EI is the most effective business skill of the new century
- To put the theory into practice and shows you how to improve in key areas such as Innovation, Intuition,
- Power of Self-awareness and Goal Setting
- What is Emotional Intelligence
- History, EI vs. IQ - IQ is not a guarantee
- Research - Multiple Intelligences (MI)
- Psychological Map, Beliefs and Values
- Thoughts, Self-Talk
- Feelings & Comfort zone
- Harvesting Emotional Energy
- RAS
- Do it the right way – WIN-WIN
- Why Develop Self Awareness
- Management Cycle
- Idea generation and problem solving
- The Importance of Goals in Problem Solving
- Emotions and decision making
- Motivation
- Intrapersonal and Interpersonal skill
- Development Processes
- Approach to change/Adaptability
- Time & Stress Management
- Building Trust & speed of trust
- Wrap up