ESS - Excellence In Supervision

Dealing with the many problems a supervisor encounters isn't easy, but it doesn't have to lead to discouragement. Bbusinesss has designed this experiential workshop to help participants overcome many of the supervisory problems they encounter. Participants learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues and motivate staff.
Through Bbusinesss’ hands-on, practical training methodology, participants will learn how to adjust to the role of supervisor with confidence to handle the position while developing skills in listening, asking questions, resolving conflict, and giving feedback to employees. Supervisors will have the opportunity to practice techniques for giving employees clear instructions and dealing with challenges such as hostility, complaints and laziness.
In an effort to support a fluid and immediate transfer of knowledge to the workplace, Bbusinesss’ workshop will focus on understanding the importance of developing good relationships with employees and peers and the development of post event action plans for sustainable success.

• Describe the role of supervisor and how it differs from the role of coworker.
• Delegate tasks to others.
• Set SMART goals for themselves and others.
• Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
• Counsel an employee who is not performing up to expectations.
• Describe appropriate ways of building a congenial work environment without crossing supervisor/coworker boundaries.
• Illustrate the impact of body language and voice tones on communication.
• Explain the four basic communication styles and how to adapt to each.
• Capitalize on personal style for more effective communication.
• List tactics for dealing with difficult behaviors.
• Understand the role of Performance Management System within their companies
• Direct, motivate lead and coach their people to superior job performance
• Win and build trust and commitment with staff, colleagues, partners and customers
• Become effective ‘Situational Leaders'
• Communicate with optimism, power and influence

• The role of the Supervisor
• From there to here: Making the transition to Supervisor
• Qualities of a successful supervisor
  
  • Techniques for gaining the respect of former co-workers and setting appropriate boundaries
  • Breaking out of the "buddy" role.
• Building personal credibility
• Applying the theories of motivation to your workgroup
• Understanding Emotional Intelligence
• Understanding Performance Based Management
  
  • Conducting a performance appraisal – Giving feedback
  • Linking Reward to Performance
• Effective communication skills
  
  • Active listening
  • Non verbal communication
  • Barriers to communication
• Giving Feedback
• Difficult personalities, difficult situations
• Handling absenteeism
• The Supervisor as Coach
• Implementing a coaching process in the work group – The GROW model
• The Supervisor as Leader
• Putting Situational Leadership into action
• Defining empowerment
• Creating the conditions necessary for empowerment
• The Management Cycle - our process guide in all things
• Delegation skills
• Dealing with conflict
• Setting SMART goals
• Developing the work group as a team