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Decision Making & Problem Solving Strategies
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Overview
Effective Problem Solving and Decision Making are essential competencies which make up the backbone of any business. Today’s organizations must not only understand the need to fix things quick but must also have the skills required in order to resolve issues and reach consensus fast.
Much of what we do at work is solve problems and make decisions. New managers and supervisors, in particular, often make solve problems and decisions by reacting to them. They are "under the gun", stressed and very short for time. Consequently, teams need the tools to recognize and react appropriately depending on the situation.
Those with effective problem-solving and decision making abilities can rapidly and accurately resolve a wide range of business issues. Problem solving and decision making helps people at all levels in an organization efficiently organize and analyze information and take appropriate action. Employees tap into the know-how of individuals, develop consensus, and gain commitment while resolving issues by using a common approach and language.
With this premise, Bbusinesss’ experience workshop will take participants to a level of understanding and implementation of skills related to Effective Problem Solving & Decision Making.
By the end of this program, participants will ...
- Understand the decision making process
- Recognize the various decision making styles
- Identify the attributes of an effective decision making
- Understand the importance of ethical decision making and problem solving
- Focus on the “true” problem
- Establish accurate goals for problem solving
- Prioritize problems and decide which problems should get attention
- Generate ideas quickly
- Break through barriers and mental blocks
- Find viable solutions
- Sort through ideas
- Evaluate alternative courses of action
- Consider both risk and benefit in a choice
- Analyze what needs to be accomplished
- Ensure acceptance of the solutions
- Develop and use action plans
- What is a problem?
- Problems as opportunities.
- Problem solving defined.
- General Steps of Problem Solving.
- Peculiarities of each step
- Common mistakes
- Problem solving is the way you think.
- Brain lateralization.
- Creativity and problem solving tools.
- “Pinstriped” creativity- you don’t have to b an artist to be creative.
- Brainstorming
- Origin of brainstorming.
- Purpose of brainstorming.
- How to do it?
- Rules of brainstorming.
- What to do when the brainstorming session goes bad?
- Thinkertoys:
- False faces
- Cherry split
- Slice and dice
- Lateral thinking and CoRT Techniques:
- PMI
- CAF
- OPV
- FIP
- C & S
- AGO
- APC
- The 6 thinking hats as a problem solving technique.
- With creative problem solving, decisions seem to make themselves!
- Decision making process
- What is a decision?
- Dealing with certainty, risk and uncertainty
- Processes used by individuals and organizations in reaching decisions
- The systematic approach to decision making:
- Create a constructive environment.
- Generate good alternatives.
- Explore these alternatives.
- Choose the best alternative.
- Check your decision.
- Communicate your decision, and take action.
- Basis for knowledge-based decision-making
- Models for decision making
- 5 whys
- Fishbone diagram
- Pareto analysis
- Avoiding Groupthink in decision making
- Requirements for establishing an organisational decision-making framework
- Working with Decision-makers
- Different decision-making styles
- Their communications and information needs
- Strategies for satisfying them
- Individual Plan of Action to apply the learning points in the job