As companies begin to compete in the challenging business environment of the new millennium, an ever-increasing reason for success lies in the function of effective human resource management and controlling these resources (physical, organizational, information and human) gives organizations a competitive advantage.
Total quality management and HR Quality Management are organizational strategies formulated at the top level and then diffused throughout the entire organization as change programs towards excellence.
HR Quality systems focus on the process of continuous improvement for individuals, and the organization as a whole.
At Bbusinesss, our consultants work in partnership with client organizations to lay down the framework for a quality focused HR through the following means:
• Performing HR audits examining all major aspects of HR management, identifying strengths, weaknesses and necessary corrective actions.
• Designing the interventions to prepare the people and the organization for the proposed change.
• Providing intensive training of personnel programs in the topic of TQM methods and tools and initiating employee involvement in TQM activity.
• Creating TQM mindset through the following orientations:
- The customer orientation
- The process orientation
- The people orientation